Learn about the difference between ChatGPT and AI chatbots in customer support and engagement.
In the ever-evolving landscape of customer support and engagement, two names have gained significant traction - ChatGPT and AI chatbots.
ChatGPT, powered by OpenAI’s advanced language model, offers a more conversational and human-like experience. It can understand complex queries, context, and even handle nuanced responses.
On the other hand, AI chatbots utilize pre-programmed rule-based responses or machine learning algorithms to engage with users. These chatbots are designed to handle specific tasks or answer frequently asked questions.